Privacy Policy

The short version

We collect the contact details you give us so we can quote and carry out work on your property. We do not sell your information, and we do not share your phone number or SMS consent with anyone for their own marketing. That is the whole intent of this policy; the detail below just makes it explicit.

Information we collect

When you submit our quote form we collect the details you enter: your name, phone number, email address, the property address, the type of service you need, and whatever you tell us about the job. If you call or text us, we have your phone number and whatever you tell us on the call.

Like most websites, our host also records basic technical information automatically — IP address, browser type, pages visited and referring page. We use it to understand whether the site is working, not to build a profile of you.

How we use it

To respond to your request, prepare an estimate, schedule and perform the work, invoice you, and stay in touch about your service. If you gave marketing consent, we may also send occasional offers or seasonal reminders — and you can stop those at any time without affecting your service.

Who we share it with

Only with service providers who help us run the business — our website host, and the customer relationship and form platform that receives our quote requests — and only so they can provide that service to us. We may also disclose information if the law requires it, or to protect our rights or someone’s safety. We do not sell your personal information.

How long we keep it

As long as we need it to serve you and to keep proper business records, including for tax and accounting purposes. If you want your details removed and there is no legal reason for us to keep them, ask and we will remove them.

Cookies and analytics

This site uses only what is needed to serve the pages and to make the embedded quote form work. The form is provided by our customer relationship platform and may set its own cookies to keep your submission working correctly. You can block or delete cookies in your browser; the site will still work, though the embedded form may not.

Your choices

You can ask us what information we hold about you, ask us to correct it, ask us to delete it, opt out of marketing texts by replying STOP, or opt out of marketing email by telling us. Call (218) 770-8950 or email racoon_diaz@yahoo.com and a person will deal with it.

Children's privacy

This site is not directed at children under 13 and we do not knowingly collect their information. If you believe a child has given us information, contact us and we will delete it.

SMS / Text Messaging and Your Consent

How you opt in. You consent to receive text messages from Racoon Lawn Care Services, LLC when you give us your mobile number and ask us to contact you — for example by submitting a request form on this website, by ticking a text-message consent box where one is provided, or by texting us first at (218) 770-8950. Consent to receive text messages is not a condition of purchasing any goods or services.

What we send. Messages relate to the service you asked us about: replies to your questions, quotes and estimates, appointment confirmations and reminders, arrival and job-status updates, invoices and receipts, and follow-up about work we have completed for you. We do not send recurring marketing or promotional text campaigns.

Frequency and cost. Message frequency varies and depends on your conversation with us. Message and data rates may apply, depending on your mobile carrier and plan.

How you opt out. You can cancel at any time by replying STOP to (218) 770-8950. We will send one confirmation and then stop texting that number. Reply HELP for help, or use the contact details at the end of this policy. Full details are in our Terms & Conditions.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile Information and Information Sharing

This section applies to the mobile number and text-messaging consent described above.

You can stop messages at any time by replying STOP to (218) 770-8950, and reply HELP for help. Our full text messaging terms are in our Terms & Conditions.

Data Security Practices

We take reasonable administrative, technical, and physical measures to protect the information you share with us, including:

Serving this website over an encrypted HTTPS connection, so information you submit is encrypted in transit.
Keeping customer records in access-controlled, password-protected accounts, limited to the people who need them to do their job.
Using reputable third-party platforms for messaging, scheduling, and payment, and relying on their security controls rather than storing that data ourselves.
Retaining personal information only as long as it is needed, and disposing of it when it is not.

No method of transmission over the internet or of electronic storage is completely secure, so we cannot guarantee absolute security. If we become aware of a breach affecting your personal information, we will notify you as required by law.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and we will revise the "Last updated" date above. If we make a material change to how we handle your information, we will make that clear on this page.

Support and Contact Information

Questions about this Privacy Policy, our services, or our text messaging program? Reach Racoon Lawn Care Services, LLC here:

Business name: Racoon Lawn Care Services, LLC
Phone: (218) 770-8950
Email: racoon_diaz@yahoo.com
Mailing address: 604 S Broadway, Pelican Rapids, MN 56572
Text messaging help: reply HELP to any message from us
Stop text messages: reply STOP to (218) 770-8950