Who we are
Racoon Lawn Care Services, LLC is a lawn care and landscaping company based at 604 S Broadway, Pelican Rapids, MN 56572, operating since September 2016. In these terms, “we”, “us” and “our” mean Racoon Lawn Care Services, LLC, and “you” means the person requesting or receiving services.
Estimates and pricing
Estimates are free and given after we have looked at the property. An estimate is based on the condition of the property at the time we saw it and on the scope we discussed. If the scope changes — the grass is twice as high as it was, the job turns out to include something we did not see, or you ask for additional work — we will talk to you about the revised price before doing it, not after.
Estimates are not indefinite. Material costs and conditions change, so if a quote has been sitting for a long season we may need to look again.
Scheduling, weather and access
Recurring services run on a regular schedule, but this is Minnesota and outdoor work moves with the weather. Rain, saturated ground, storms and early or late freezes can push a visit. When that happens we move you to the next workable day; we deliberately work seven days a week so a wet Thursday does not cost you a week.
We need reasonable access to the property, including gates, and we need to know about dogs, invisible fences, irrigation heads, low-voltage lighting, septic components, buried lines and anything else in the turf that a mower or a shovel should not find. If it is not marked and not mentioned, we cannot be responsible for it.
Payment
Payment is due on the terms stated in your estimate or invoice. We accept cash and check. Recurring accounts are invoiced on the cycle we agree at the start. If an account falls significantly behind we may pause service until it is brought current, and we will tell you before we do.
Our satisfaction guarantee
We offer a 100% satisfaction money-back guarantee. If you are not satisfied with a service we performed, tell us promptly — ideally within a few days of the visit, while we can still see what you are describing — and we will return and make it right, or refund what you paid for that service. This guarantee covers the quality of our workmanship. It does not cover things outside our control, such as drought damage, disease, insect activity, weather events, or the results of care performed by someone else.
What we do not do
We are honest about the edges of our scope, and we would rather turn work down than do it badly. Large-tree removal that requires climbing and rigging, tall or high roof-line work, engineered retaining walls holding significant earth loads, and new irrigation system design and installation are outside what we take on. If your job needs one of those, we will tell you rather than attempt it.
Plant material and living things
Plants are living things and no one can guarantee their survival. We will select appropriate plants for the site, install them properly, and tell you what they need. Their survival depends heavily on watering and care after we leave, which is generally in your hands. Ask us what a new planting needs and we will tell you plainly.
Website content
We try to keep this website accurate, but content here is general information, not a promise about a specific property. Every photograph on this site is of work we performed ourselves. Photographs show past work and are not a guarantee that your property will produce an identical result.
Limitation of liability
To the extent permitted by Minnesota law, our liability for any claim arising out of our services is limited to the amount you paid us for the specific service giving rise to the claim. We are not liable for indirect or consequential losses. Nothing in these terms limits any liability that cannot lawfully be limited.
Governing law and changes
These terms are governed by the laws of the State of Minnesota. We may update them from time to time; the effective date at the top of this page tells you when they last changed, and the version in force is the one published here when you engage us.
Use of This Website
You may use this website for lawful purposes only — to learn about our services and to contact us. You agree not to misuse it, attempt to gain unauthorized access to any part of it, interfere with its operation, scrape or copy it by automated means, or use it in any way that could harm Racoon Lawn Care Services, LLC or anyone else.
Unless stated otherwise, the content on this site — text, graphics, logos, photographs, and layout — belongs to Racoon Lawn Care Services, LLC or its licensors and is protected by intellectual property law. You may view and print pages for your own personal, non-commercial use. You may not copy, republish, or redistribute our content without our written permission.
We work to keep this site accurate and current but do not represent that it is complete or error-free, and it is provided on an "as is" and "as available" basis. This website may link to third-party services; we are not responsible for their content or practices, and your use of them is governed by their own terms.
Age Restriction
This website and our services are intended for adults. You must be 18 or older to use this website, request or purchase services from Racoon Lawn Care Services, LLC, provide us with a mobile number, or consent to receive text messages from us. By using this website or opting in to our text messages, you confirm that you are 18 or older. If you are under 18, please do not submit any information through this website.
SMS / Text Messaging Terms
Racoon Lawn Care Services, LLC operates a text messaging program so customers and prospective customers can reach us and receive service updates. These SMS terms form part of these Terms & Conditions.
- Program description and message types. Messages relate to the service you asked us about: replies to your questions, quotes and estimates, appointment confirmations and reminders, arrival and job-status updates, invoices and receipts, and follow-up about work we have completed for you. We do not send recurring marketing or promotional text campaigns.
- How you opt in. You consent to receive text messages by giving us your mobile number and asking us to contact you — for example by submitting a request form on this website, by ticking a text-message consent box where one is provided, or by texting us first at (218) 770-8950. Consent to receive text messages is not a condition of purchasing any goods or services.
- Message frequency. Message frequency varies and depends on your conversation with us and on any active or upcoming job.
- Message and data rates. Message and data rates may apply, depending on your mobile carrier and plan. Racoon Lawn Care Services, LLC is not responsible for charges from your carrier.
- How to opt out. Text STOP to (218) 770-8950 at any time to cancel. You will receive one final message confirming that you have been unsubscribed, and we will send no further texts to that number. You can opt back in at any time by texting us again.
- How to get help. Reply HELP to any message for assistance, or contact us at (218) 770-8950 or racoon_diaz@yahoo.com. Full support details are at the end of these Terms.
- Carrier liability. Mobile carriers are not liable for delayed or undelivered messages. Delivery depends on effective transmission by your mobile carrier.
- Supported carriers. Our program is supported by major mobile carriers in the United States. Carriers are not responsible for the content of messages.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
The mobile information you share with us, and your text messaging consent, are handled as described in our Privacy Policy.
Privacy
Our Privacy Policy explains what information Racoon Lawn Care Services, LLC collects, how we use and protect it, how our text messaging consent works, and the choices and rights you have. It forms part of these Terms, and by using this website or our services you agree to it. Where these Terms and the Privacy Policy overlap on how we handle personal information, the Privacy Policy applies.
Changes to These Terms
We may update these Terms from time to time. Changes take effect when posted on this page, and we will revise the "Last updated" date above. Your continued use of this website or our services after changes are posted means you accept the updated Terms.
Support and Contact Information
Questions about these Terms, our services, or our text messaging program? Reach Racoon Lawn Care Services, LLC here:
- Business name: Racoon Lawn Care Services, LLC
- Phone: (218) 770-8950
- Email: racoon_diaz@yahoo.com
- Mailing address: 604 S Broadway, Pelican Rapids, MN 56572
- Text messaging help: reply HELP to any message from us
- Stop text messages: reply STOP to (218) 770-8950